FAQ

Frequently asked questions

How to contact us


How can I contact you? You can contact our Customer Service team on +65 6284 0221(from within Singapore). Alternatively, you can email us at YDYSingapore@gmail.com or fill out a contact form on this page. When are you open? Our standard opening hours are as follows: Our shop is open 10am to 10pm Monday to Friday. Our Customer Service team and shop is closed on Saturday, Sundays and Public Holidays. What is your email address and when will you reply? You can email us at YDYSingapore@gmail.com and we’ll do our very best to help you as soon as possible. We aim to reply to all emails within 24 hours, but at busier times it may take us a little longer. If your enquiry is urgent, you can always give us a call on +65 6284 0221.




Returns & Refunds


What if my order has arrived and it’s damaged? If your order arrives damaged, then please contact our Customer Service team. We’ll arrange for the damaged order to be collected and a replacement order sent out as quickly as we can. My wine is corked, what should I do? If you suspect your wine is corked or faulty, then please contact our Customer Service team. We’ll arrange for the out-of-condition wine to be collected and a replacement order sent out as quickly as we can. If we no longer have stock of the wine, a credit for the original purchase price of the bottle can be arranged. We are happy to credit you for any wines which have not been opened and remain in perfect condition. Please contact the Customer Service team to arrange a collection and refund.




Gift Purchases


Can I buy products as a gift for someone else? Yes, you can purchase products as a gift for someone else and have it delivered to their address. We offer a range of gift packaging and you can add a gift message free of charge. What gift packaging do you offer? As standard our wines are delivered in a high-quality YDY boxes, free of charge. Please note that our gift packaging is only designed to fit 75cl bottles of a standard Bordeaux or Burgundy shape. It will not be appropriate for certain bottles of sparkling wine or fluted bottles, for example. Please contact Customer Services on 65 284 0221 if you require further information. Can I send a gift message? Yes, you can add a gift message of up to 240 characters for any order you place. You can enter this as part of the checkout process if you purchase online or by asking the member of our Customer Service team you are talking to.




Payment Options


Which cards do you accept? We accept all major debit and credit cards. If you’d like to check a particular card, or are having trouble making payment, please contact our Customer Service team.